Secondary screening
Only qualified, prepared participants reach sites, cutting screen failures, visit churn, and operational noise.
Concierge-as-a-Service™
The human layer of every trial.
Protocol-trained, multilingual specialists who close the loop on patient tasks, secondary screening, devices, and site burden, so compliance is an operation, not a reminder.
MinutesResponse time through multi-channel outreach
120+Languages, with global-ready support
2–3×Completion uplift when human support is layered in
Software reminds. People follow through.
Technology alone can’t prevent missed visits, incomplete diaries, or unsynced wearables. Concierge-as-a-Service™ pairs automation with real people, so patients feel supported and sites stay efficient.
- Secondary screening and eligibility pre-checks
- Visit scheduling, reminders, and coordination
- Wearable, sensor, and app support, from onboarding to troubleshooting
- Symptom diary and ePRO adherence coaching
- Site and sponsor escalation workflows
92%ePRO completion with human follow-up
95%Device compliance across wearable studies
87%Retention at month 6 in hybrid trials
60%Faster resolution of patient issues
What the concierge team handles.
Human-in-the-loop execution that prevents dropouts and deviations, from the first screening call to the last visit.
Televisit readiness
Patients are technically ready, so every remote session runs smoothly before, during, and after the call.
Device and app support
Every wearable and mobile app stays connected, charged, synced, and compliant.
Nurse, lab, and chart coordination
In-home nurse visits, lab visits, and medical record retrieval, documented into CTMS workflows.
Endpoints only work when devices do.
Our team keeps every wearable device and mobile app connected, charged, synced, and compliant.
- Device setup and onboarding
- Battery and sync monitoring
- Connectivity troubleshooting and device replacement coordination
- Wear-time coaching
- eCOA and eConsent guidance
Medication and treatment reminders that stick.
Support that keeps patients aligned with the protocol without overwhelming clinical teams.
- Daily or timed medication reminders
- Adherence tracking and follow-up
- Symptom check-ins
- Protocol clarification and support
Global coverage, around the clock.
Delve’s concierge team supports patients in 120+ languages with 24/7 coverage across regions. Automation catches the gaps; people close them.
- Multilingual patient support
- 24/7 global coverage
- Automated alerts for missed tasks
- Human follow-up when automation isn’t enough
- Site escalation pathways
Go deeper.
The detail behind each concierge service.
Secondary screening and patient qualification
Delve’s concierge team ensures only qualified, prepared participants reach sites, reducing screen failures, visit churn, and operational noise.
Eligibility pre-checks
Scripted assessments aligned to protocol inclusion and exclusion criteria.
Patient intake interviews
Multilingual screening calls to confirm readiness and expectations.
Technology readiness
Verification of devices, connectivity, apps, and patient tech comfort.
Visit scheduling
Coordinated scheduling across sites, nurses, labs, and home visits.
Televisit readiness and remote visit support
Hybrid trials require patients to be technically ready. Delve makes sure every remote session runs smoothly, before, during, and after the call.
Video and audio checks
Confirm mic, camera, and permissions so the session starts clean.
Bandwidth tests
Connectivity diagnostics to avoid dropped calls and frozen video.
App setup
Install, login, configuration, troubleshooting, and verification.
Pre-visit coaching
Walk patients through expectations and reduce day-of visit friction.
Nurse coordination, lab visits, and chart retrieval
In-home nurse coordination
Scheduling, reminders, and visit prep with nurse and patient alignment.
Lab visit support
Reminders, pre-visit checks, and preparation guidance to prevent missed labs.
Chart retrieval
Medical record retrieval to support screening and ongoing monitoring.
Documentation
All actions and findings documented into CTMS workflows (CRIO, Clinical Conductor).
From the Knowledge Hub
How human support changes patient experience, retention, and data quality in clinical trials.
Clinical Trial Concierge Services
Human support as an operating model: what it does, where it matters, and how it integrates.
Read →Concierge Support: When It Matters Most
Where human support changes the trajectory of a trial, and where it does not.
Read →Multilingual Patient Support & eCOA Data Quality
How language coverage and cultural fit protect data quality in global trials.
Read →Patient Retention in Clinical Trials
An operational playbook for keeping patients enrolled and engaged through every visit.
Read →The human layer every trial needs.
See how Delve’s concierge team improves compliance, retention, and data quality across decentralized and hybrid trials.
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